HR managers have training on the brain, according to survey

Based on a survey by OfficeTeam, a leading staffing service with more than 320 locations worldwide, HR departments are most concerned with training their employees right now. More than 500 HR managers at companies with 20 or more employees responded to the question, “Which of the following is your greatest staffing concern as a human resources professional?” The results:

45% - Training and developing employees
27% - Retaining top-performing employees
23% - Recruiting new employees
5% - None/doesn’t apply

OfficeTeam executive director Robert Hosking explains: "As workers take on expanded responsibilities, it becomes more important for companies to offer professional development to help their teams keep up. Training programs boost job satisfaction for employees by enabling them to build new skills and take on more challenging roles."

Especially today, companies are looking for programs that deliver the best training ROI. At the very least, these programs must be designed with a clear purpose and outline measurable objectives for employees to reach.

Any organization can use these top five employee training tips to help design their own training courses or to improve the ROI of any current programs:

1) Set clear goals. Identifying goals should be the first step to developing a new training program or enrolling employees in outside courses. A clear set of goals will ensure that employees complete the required course material and know what is expected of them once the program is finished.

2) Keep it ongoing. Employee training should be viewed as a way to continually learn and improve, rather than just something to check off your to-do list. With continuous training, employees will develop new skills and abilities that will improve their productivity and boost to your bottom line.

3) Keep it simple. Keep training programs focused on one topic at a time. If there are too many topics or too much information, you can easily overwhelm employees and turn training into a burden instead of an opportunity. If necessary, split up a large training program into smaller, more manageable courses.

4) Spend wisely. Do your homework and make sure you’re getting the best bang for your buck when investing in employee training. Whether you’re using an outside resource or developing an in-house training program, ensure the materials are the best quality for your budget.

5) Follow up. After the training course or seminar is complete, managers should meet with employees on a regular basis to determine the effectiveness of the training and to monitor employees’ progress. Managers can also help employees who may be struggling with any new information.

A business is only as good as the people who work for it. Help your business succeed by giving employees the tools and training to perform at their best.

HR managers have training on the brain, according to survey

Needed: Marketing manager who does computer programming, outbound sales and the tango

I’m used to seeing all the sobering statistics concerning our country’s dismal unemployment rate (just over 10 percent now!), but this headline caught my eye, “State’s jobless rate lets employers ask more from potential hires”.

While the article pertained to Washington, I’m sure the situation applies everywhere. It seems that the lingering recession and extreme competition for jobs have created a whole host of picky employers. The days of simple, streamlined job listings are over, as employers demand more and more from potential hires.

The Seattle Times article shares these examples:

=> Health-care clinic seeks someone who has both marketing experience and knowledge of computer-networking software

=> Environment nonprofit looking for someone to troubleshoot Apple computers, lift up to 50 pounds, work long hours and travel up to seven days at a stretch

=> Catering company needs an event planner who knows basic HTML and is willing to do “personal assistant tasks” for the owner

With companies having to stretch their resources thinner than ever and only cautiously bringing in new hires, this may be the new “normal.”

“Companies of all sizes are advertising such ‘hybrid jobs’ in an effort to save
money,” said Lanell Flint, Northwest vice president for Ajilon Professional
Staffing. "Everyone is trying to do more with less.”

The article states another possible reason for job listings demanding extensive (and sometimes random) job requirements and work experience: less time or money for on-the-job training. In lieu of training to fill in gaps or weaknesses for an otherwise qualified individual, employers want candidates who can “hit the ground running” on all counts.

This employment pickiness often makes for a longer, more drawn-out hiring process, too. It’s not unusual for employers to leave positions open for longer or bring people in for multiple interviews.

What about your company? How has your hiring process changed during the continuing recession? Have you revisited your job descriptions and what you need from new hires? And with more candidates to choose from, are you getting pickier with your selections?

Needed: Marketing manager who does computer programming, outbound sales and the tango

Unpaid internships: A rip-off or legitimate resume booster?

It seems that Mark Cuban has stirred up a bit of a hornet’s nest with his recent post about unpaid internships. He’s already received 90 comments, ranging from wholehearted approval of his argument (pro unpaid internships) to outright disgust that he’d support such a notion.

He explains:

“This summer, in response to the changing sports media landscape, I wanted to
create a “media pool” for the Mavs. I wanted to assemble a group of unpaid
interns that would acquire video, write game reports, track unique stats, do
interviews, interact with fans, and then compile all of this incremental media
and provide it free to any and every outlet we could think of.”

His justification for taking the unpaid internship route was this:

“One silver lining of a “great recession” that we are now in is that there are a
lot of incredibly talented people without jobs, or who have lost their jobs. I
didn’t care if they were 18 years old or 73 years old. I thought we could
assemble a talented group who would enjoy the internships and could also gain
valuable experience to add to their resumes.”

But his plans were quickly halted when he heard back from his HR department. He learned that to be legal, interns must be paid, unless they are performing work that is of no value to the organization. This didn’t sit well with Mark - that whether or not the trainee would welcome the “on the job” experience, or be willing to work for no pay, does not come into play.

To be clear, the U.S. Department of Labor has developed specific criteria for determining an internship’s pay status. For an internship to be unpaid, it must meet these six legal tests:

1. It must be an educational experience, the equivalent of vocational school
2. It must primarily benefit the trainee
3. The trainee cannot do work that would otherwise be done by a paid employee, and must work under the close supervision of a manager
4. The employer cannot derive immediate advantage from the trainee’s work or profit from it
5. The employer must not promise a paid job at the completion of the training period
6. The employer and trainee must agree (ideally in writing) that no wages will be paid during the training period


On one side of the ring are the people who feel that an internship is a great way for someone to try out a particular industry and gain practical experience – and if that person is willing to get a “foot in the door” for free, more power to him. (A risk vs. opportunity scenario.) On the other side of the ring are the people who feel that it’s wrong for an individual to work for a company, in any capacity, and not get paid. That no one should do the work of a paid employee, no matter what the possible pay-off later, for free.

What do you think? Should the guidelines surrounding unpaid internships be loosened? How does your business handle the matter of unpaid vs. paid internships – and how do you make the most of the employer-trainee relationship so that everyone benefits?

Unpaid internships: A rip-off or legitimate resume booster?

Employees just say ‘no’ to management

Preparing the next generation of managers has become one of the leading workplace issues since the recession began, but many employees are lacking preparation and/or interest in taking the next step toward management.

In 2009, 52% of employees surveyed for the annual Randstad World of Work survey felt there are not enough qualified managers in their organizations and 45% see a shortage of qualified managers in the future.

The survey also revealed that a majority of employees don’t want to become managers.

“It’s roughly a 50/50 split but it’s still a pretty startling realization. Up until now the assumption has been every employee aspires to become management, to work up the corporate ladder and end up in the corner office with a window. But it seems they don’t. And at this point, the people with the most experience are the least likely to want to become a manager.”

Why not? Increased stress was the number one reason why employees don’t want to enter management. When asked why they don’t want to be managers, employees said:

- Increased level of stress (82%)
- Handling disgruntled employees (74%)
- Increased paperwork (63%)
- Having to terminate or layoff employees (63%)

What can be done to change employees’ perception of management positions? According to the survey results, it may involve a rethinking of management all together.

The desire to become a manager is not driven by money or power, said most survey respondents. Instead, the top two reasons for wanting to become a manager were sharing knowledge with others and having more responsibility for the success of the organization.

“It seems that employees are asking their companies to reconsider and rethink the job of “manager” and how that person relates to the workforce. Just over half of the employees surveyed in 2009 felt the roles of managers need to change. Fifty-two percent saw a difference between the managers of today and the ones of tomorrow. Employees are looking for more than a new generation of managers; they are looking for a new generation of role models.”

Employees just say ‘no’ to management

Unpaid interns and the FLSA, what you need to know before hiring summer help

Spring is here and summer fast approaching, along with droves of college students hoping to turn their free time into a few months of valuable on-the-job training.

Whether it's because they're simply looking for work experience, or they need to earn a few more college credits, many students are willing to intern for little to no money at all.

While many companies may see at it as the perfect opportunity to get some extra help around the office, there are a few legal issues to consider before agreeing to something for nothing.

Intern or employee?

The Fair Labor Standards Act (FLSA) requires that nonexempt employees receive at least minimum wage for all hours worked and must also receive time-and-a-half pay for all hours worked more than 40 during the workweek.

While the FLSA doesn't define what an intern is, nor provide an exemption from minimum wages or overtime for interns, it does define an employee as "any individual employed by an employer." The definition of "employ" under the FLSA "includes to suffer or permit to work."

Under federal law, for-profit organizations must pay workers unless the position fits six criteria:

1. The training, even though it includes actual operation of the facilities of the employer, is similar to that which would be given in a vocational school;


2. The training is for the benefit of the trainee;


3. The trainees do not displace regular employees, but work under close observation;


4. The employer that provides the training derives no immediate advantage from the activities of the trainees and on occasion the employer’s operations may actually be impeded;


5. The trainees are not necessarily entitled to a job at the completion of the training period; and


6. The employer and the trainee understand that the trainees are not entitled to wages for the time spent in training.

To ensure compliance, employers offering unpaid internships should structure the position in a way that the intern receives the full benefit of the experience.

Employers can take it a step further and establish a written agreement between the business and the intern outlining the terms of the unpaid internship. The document should contain a clear definition of the position, including that it is a learning experience.

If you're not careful, hiring an unpaid intern that later turns out to qualify as an employee could potentially cost your company thousands in unpaid wages and hefty legal fines. When in doubt, pay interns at least minimum wage to avoid legal problems.

Unpaid internships that do not match all six of the DOL's criteria could also lead to legal problems involving workers' compensation, employee benefits, discrimination laws, federal and state taxes, and unemployment insurance coverage.

Failing to comply with wage and hour laws can lead to serious FLSA administration errors that could cost your business thousands in fines. Tools like the FLSA Compliance Kit can help you navigate through every FLSA regulation from child labor laws to timekeeping discrepancies.

Any additional advice for companies hiring unpaid interns for the summer? Please leave a comment and share your tips.

Unpaid interns and the FLSA, what you need to know before hiring summer help

Job training program opens new doors in Michigan

Last month, Michigan Gov. Jennifer Granholm passed a bill allowing community colleges to create training programs for businesses adding new jobs or new businesses coming into the state.

Under Michigan’s New Jobs Training Program, participating businesses and community colleges would pay nothing. Tuition and training costs will be financed through bonds sold by the colleges and paid back with employer withholding taxes.

Companies may participate under the condition that the training is for newly created jobs, as part of an effort to build up the state’s job base. Trainees can’t be replacement workers for existing positions.

From the Lansing State Journal:

"This is not a hit to the state, because these are new jobs," said Michael Hansen, president of the Michigan Community College Association. "The state was never going to realize that income tax anyway. The jobs wouldn't exist except for this program."

Modeled on a successful program in Iowa, the initiative "is a win for the community college, because they develop training capacity," he said, adding that several of the state's community colleges, Lansing Community College among them, have already expressed interest.

"It's a win for the company, because they get their workers trained for free," he said.

The New Jobs Training Program is modeled after a successful program Iowa began in 1983. In Iowa, companies adding new jobs can make agreements with local community colleges to train a set number of employees. The colleges issue bonds to the employer, which are repaid by the trained employees’ state income taxes. Training is received at no cost to the employee, and their company takes responsibility for repayment if the training contract is broken.

In the 25 years since the Iowa program began, “employers working with community colleges have received over $560 million from the Iowa New Jobs Training Program for 2,000 training projects and more than 138,000 planned new jobs, some of which pay salaries averaging nearly $40,000 annually,” according to SHRM.

When signing the legislation, Michigan Gov. Granholm pointed out that the state “must do everything we can to help our citizens get the training they need for good-paying jobs in this challenging global economy. These bills are another part of our plan to ensure that we have a strong workforce that can compete and win in the 21st century.”

Job training program opens new doors in Michigan