HR Forum: employee motivational products

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Breathing new life into your employee of the month program

Does your company have an employee of the month program that is falling short of your expectations? Or worse yet, it appears to be a complete failure? Don’t give up on it! It may just need a few tweaks to get it back on track in 2012.

First, think about what’s not working and why you’re struggling with running an employee of the month program. Here are some suggestions on how to address some of the more common shortfalls:

Not enough nominations each month -- Your program may be lacking the awareness, and constant reinforcement, it needs. Display fun, promotional posters in lunch and break rooms, send out reminder emails to submit your nominations, talk up the program and why it exists at regular department meetings, and give each winner his or her moment in the spotlight through coverage in newsletters, on the intranet and in announcements at company-wide meetings.

Perception that program is a popularity contest or unfair -- Certainly, some employees are “negative Nellies” and will find fault in anything you do to improve employee morale and motivation. But what about the well-meaning employees who dismiss your program because they think it’s based on favoritism? The best way to prevent (or counteract) this perception is to clearly state the award criteria to your staff, and make sure everyone has a chance to nominate an individual -- not just coworkers or a narrow group of middle managers.

Employee morale remains low -- Understanding employee morale isn’t a one-size-fits-all formula. What puts a spring in one employee’s step may leave another employee cold. That’s why your employee of the month program needs to be part of a company culture that treats employees with respect, encourages positive interaction between coworkers, and values regular, constructive feedback between employees and their bosses. Without this foundation, employees probably won’t rally around your program and may consider it a weak attempt to enhance workplace motivation when their other needs are not being met.

Lack of enthusiasm about the actual award -- What are the employee of the month awards you give out? Perhaps that’s what is falling flat, and not the program itself. It may be time to introduce a new award -- whether it’s a more modern plaque or award, a colorful candy jar or a snazzy, engraved pen. And don’t forget to attach the award with a special workplace perk, like a reserved parking space or extra time off. You may want to provide a few options, as well. Some companies offer a choice of, say, three retail gift cards with the recognition award so winning employees can pick what shopping excursion they’ll enjoy most.

Do you appreciate your employees? 10 ways to show it!

Today's post comes from G.Neil's HR Library. Happy Thanksgiving, everyone!

Sitting down to a delicious Thanksgiving dinner wouldn’t be complete without giving thanks for all the good fortune and happiness of the past year. High on the list are the friends and family who bring us joy and enrich our lives.

Are you extending this same attitude of gratitude to the workplace? It’s been said that “Silent gratitude isn’t much use to anyone.” This is as true in the workplace as it is in our personal lives. Unless you’re focusing on the things your employees are doing right and rewarding them in immediate, tangible ways, your gratitude is as effective as a frozen turkey on Thanksgiving Day.

Here are 10 easy ways to express your appreciation and show employees that you value what they bring to the workplace:

1) Recognize birthdays and anniversaries. Most employees would be pleasantly surprised to receive a greeting card on their birthday or work anniversary. Especially if it’s signed by senior management and includes a personal message, it’s a small gesture with big impact.

2) Say thank you. “Thank you” – two small words with tremendous power. Whether you express it in a handwritten note, pull someone aside in the hallway or call out an accomplishment in a packed meeting, managers and supervisors should look for every possible opportunity to say thank you.

3) Point out performance. No achievement is too small, especially when it propels a bigger project or contributes to the overall success of your business. Give a pair of movie tickets to someone who reached her sales goal or a restaurant gift certificate to an employee who spearheaded a new initiative.

4) Establish an employee recognition program. If you haven’t done so already, kick off an employee-of-the-month program or wall of fame in 2012. These programs are ideal for demonstrating your appreciation on a consistent basis, while acting as an incentive for other staff members to step up their game.

5) Offer free food. It’s amazing what bagels in the morning or a sandwich platter at lunchtime can do to boost employee morale. In addition to enhancing everyday work routines with tasty fare, look for bigger ways to reward through food, like a luncheon for the department with the highest quarterly revenue.

6) Show respect. While this seems obvious, your demeanor with your employees makes a world of difference. No matter how stressed you are, you shouldn’t swear, lose your temper or ignore your employees. The little courtesies add up, so say please and thank you, keep your office door open, watch your body language and give your full, undivided attention when employees come to you with issues.

7) Touch base with employees. Hold meetings with individual employees or groups of employees several times throughout the year to address any lingering questions or concerns. Be open to their feedback and reactions to new company policies or developments, and update them on the steps you’ve taken to solve problems discussed in former meetings.

8) Let them park it. Reserve your best parking spots for employees who’ve gone above and beyond for the company. A prime parking space could be one of the rewards for the winner of your employee-of-the-month program.

9) Flex their hours. Flex time is a perk that most employees appreciate above all others. Explore ways to let employees telecommute, work a compressed workweek or leave early one day a week (assuming they’re meeting their obligations otherwise). Loosening the reins on a rigid work structure is a fantastic way to reward employees who have already earned your trust.

10) Conduct an employee satisfaction survey. Perhaps you don’t know what’s making your workers unhappy – or what they really want. An employee survey is a great way to capture their opinions in a safe, non-threatening manner. Break the survey into sections (such as “working conditions” and “company culture”), set up the survey in a format you can easily administer and discuss the results (and takeaways) among company management.

If employee engagement and retention are your biggest concerns, you're not alone

According to a survey from the Society for Human Resource Management (SHRM), employee engagement will be the biggest HR challenge employers face in the next three to five years.

The concern ranked "very important," topping the list for 69 percent of HR professionals. Close on its heels was employee retention (63 percent), followed by employee recruitment (53 percent) and culture management (51 percent).

Luckily, 80 percent of the HR professionals who participated in the survey also shared that their companies have an employee recognition program. This is good news because recognition can be a big factor in whether or not employees are "plugged in" and, as a result, loyal. It's all related: Recognition feeds engagement, and engagement feeds retention.

Looking for ways to motivate your employees? Here are 10 simple ideas to ramp up your recognition efforts:

1. Leave a handwritten thank you card at their desk.

2. Appeal to their sweet tooth. Chocolate, candy and cookies always do the trick.

3. Buy them a small gift certificate to their favorite coffee shop.

4. Invite them to join you for lunch.

5. Sit down with them and have a sincere, non-work related conversation.

6. Recognize a star employee’s recent efforts at a company meeting, and give the employee a personalized certificate to mark the moment.

7. Find small gifts for hard-working employees to keep at their desk. Anything from fun-shaped sticky notes to a smart-looking pen will work.

8. Create an event. Have a crazy hat day or favorite sports team day; give an award for the best dressed.

9. Bring breakfast to the office.

10. Call employees into your office to tell them what a great job they’ve been doing lately.

Remember what Zig Ziglar once said, “People often say that motivation doesn't last. Well, neither does bathing - that's why we recommend it daily.”

It’s up to you to motivate your employees on a daily basis. Even something as small as a thank you note can go a long way.

The high cost of gas ... on our pocketbooks and our productivity

Soaring gas prices are a real pain. Not only on our personal finances ("can I afford this week's groceries AND a full tank of gas?"), but also on workplace morale. Not seeing the connection? The following article from G.Neil's HR Library sheds some light on the subject:

Most employers know about the impact of poor employee motivation, lacking of rewards or communication problems on employee morale and productivity. But have you factored in the price at the gas pump?

High gas prices are not only draining employees’ pocketbooks, but also their work productivity, according to Florida State University (FSU) researchers. In 2008, studies at FSU showed that the more employees must pay out at the gas pump, the more stressed they are at work, says Wayne Horchwarter, the Jim Moran Professor of Management at Florida State University’s College of Business.

Three years later, in an economy where job losses, underemployment and flat wages have hurt employee buying power even more, Dr. Horchwater's findings are even more significant. So what an employer to do?

Get creative with the high cost of employee commuting

The average commute time to work in this country is about 42 minutes. Double that to account for the trip home at the end of the day, and you have just under an hour and a half of non-productive employee time spent getting to and from work. And a lot of gas money.

For many employees, work means sitting in a an office or cubicle working on a computer monitor. So why all that driving? Habit. Tradition. Fear of loss of control. Maybe it's time to let those excuses go.

If your employees are suffering with the high cost of commuting, consider letting them work remotely two or three days a week. The savings in gas and auto wear-and-tear will feel like a raise to struggling employees. And your company will save on electricity, plus reap a reward in increase employee motivation and morale.

Flex your corporate muscles - and the schedule

In some businesses, being in a certain place at a certain time is critical. But does everyone have to start and end during rush hour? Offering employees the option of starting and ending before or after rush hour could save them money at the pump. Less sitting in traffic means a shorter commute and better gas mileage - a double win for employees hungry for fatter wallets and more time with family and friends. And a win for your company as employee motivation and morale starts to rise.

Pay salaries employees for work completed, not seats warmed

If a salaried employee comes in and works 14 hours on Monday, and 14 hours on Tuesday, and 14 hours on Wednesday, and gets everything on their plate completed, why are you making them come in on Thursday and Friday? Stop looking at work as hours on the job, or days of the week, and consider letting exempt employees work on a project basis instead. Apple, Google, Microsoft and other leaders in thought and technology work this way, so why not your company? Employees who are allowed to work on projects rather than hours report higher company loyalty, higher levels of employee motivation, and higher levels of productivity. And that doesn't even take into account the day or two a week of savings on gas and tolls.

If employee motivation matters, show it

When real buying power is dropping - and employee motivation and productivity is falling with it - employers need to address the problem. And when raises and bonuses aren't on the table, make sure something creative takes their place. Your business could depend on it.

No more pity parties ... time to throw a pizza party!

Ahhhh, the power of pizza. It's amazing how a fresh-baked pie, piled high with your favorite toppings, can make any gathering or get-together that much better. Recruiting a group of friends to help you move? Order pizza! Staying in to watch the big game? Order pizza! Hosting a backyard birthday bash? Order pizza!

Want to show 14,000 employees that you appreciate all their hard work and dedication? Order a truckload of pizza!

You heard that right. Men's Wearhouse Inc. recently arranged a surprise pizza delivery to every store across North America - to the tune of more than 42,400 pizza slices at 1,200+ store locations throughout the U.S. and Canada.

The reason? "The belief that our company should be a fun and rewarding place to work is central to our corporate culture," said Julie Panaccione, VP of Events, who coordinated the delivery. "Pizza was just one way to express our gratitude for each and every one of our associates' efforts."

The pizza extravaganza is another example of how Men's Wearhouse puts its money where its mouth is. It also throws annual black-tie parties, maintains on-site child care and offers fully paid work sabbaticals. The company, which was founded on the principle that it's more than "just a job," is obviously doing something right. Earlier this year, Men's Wearhouse made FORTUNE's "100 Best Companies to Work For" list for the 10th time since 2000.

Although I recognize that times are tough and that not every company can afford an all-out pizza blitz to reward its employees, I'm certain we can all learn something from this retailer's initiative. Whether it's a hand-written thank you note or a shout-out at the next company meeting, making an effort to single out and applaud your employees matters. That is, if employee motivation, employee morale and employee satisfaction matter. Human resource management means many things, but nothing will contribute more to your company's success than employees who feel necessary and needed.

And I repeat ... Nothing will contribute more to your company's success than employees who feel necessary and needed.

So you might hold the onions or anchovies, but don't hold the praise! For more ideas and insight on employee motivation, take a look at this article in our HR Library.

Mastering the tools of engagement

Your employees show up to work every day, and most of them are doing a great job. But as five o’clock inches closer, you notice that they’re counting down until the workday ends. If more employees were excited to be at work, rather than thinking about quitting time, the company could do a lot better. Raising salaries isn’t an option right now and you feel stuck. What can you do?

Budgets have shrunk and our belts are so tight it’s hard to breathe; traditional motivators like performance bonuses are out of the question. So, what can managers do to improve employee commitment when dollars are in short supply?

The good news – managers can use many tools to improve morale, boost employee motivation and raise the level of engagement, even when there seems to be no room in the budget.

These tools fall into one of four basic categories:

What is said?
What is permitted?
What is encouraged?
What is offered?

Find out how to leverage the tools of engagement in G.Neil’s free white paper, The Tools of Engagement: Boosting Employee Commitment When Money is Tight (.pdf).

In it you’ll find suggestions on improving employee engagement on a budget and examples to help you identify what’s missing in your workplace. No registration required, read the white paper (.pdf) today.

Not the coffee!

On the drive into work this morning, I was listening to the DJs on my favorite station ranting about coming into work and finding that coffee cups were no longer being supplied. Nor were napkins, plastic utensils and paper plates. Apparently even toilet paper is in short supply!

They talked about putting in more and more hours to cover for employees who are no longer there. About increased pressure to perform. And the reward for all that hard work? The DJ had to empty the mug he used as a pencil cup and wash it in the men's room sink while people were using the restroom.

They opened up the phone lines and the calls came pouring in. Lots of people had experienced the loss of coffee cups. Another caller talked about their company taking away the spring water machine (the cost to the company had been $20 a month.) No more tea bags. No paper towels in lunch rooms. Missing toilet paper or sanitary products. No more plants in the office. The outrage was evident in most callers' voices. They were willing to work hard. But this was a last straw. You could hear the motivation to go the extra mile evaporating.

There's a lot of talk in the HR world about low cost motivators and inexpensive employee retention tools. Companies need their remaining staff to perform exceptionally well, but raises are out of the question. So the scramble is on for cheap ways to keep people happy at work.

And yet, companies are economizing by taking away low cost perks that keep people happy. That very act does several things:

1) Conveys a message to employees that they are not important and that the $20 savings is worth more than their happiness at work

2) The message they hear is "Today the sugar and creamer, tomorrow your job." That scares employees and increases stress levels, which in turn reduces productivity. Stressed people make more mistakes, take longer to complete tasks and are at greater risk of accidents.

3) Tells your star employees that your company is a sinking ship, and encourages them to look elsewhere.

Before you cut back on low cost perks like paper plates, or allow restrooms to run low on toilet paper, think about the message you're sending. Are the savings you'll realize worth the cost you'll incur in the long run?

How losing can inspire motivation

As this year’s March Madness college basketball competition comes to a close and those lucky few employees collect their winnings from the office NCAA pool, some may be saddened to know they may have picked better brackets if they would have paid attention to a recent study.

A new study out of the Wharton School of the University of Pennsylvania examined 6,000 college basketball teams and found that teams that were slightly behind their opponent at half-time were more likely to win the game.

Wharton professors Jonah Berger and Devin Pope who conducted the survey, titled “When Losing Leads to Winning,” suggest that their findings directly tie into the workplace and how we set employee performance goals.

The researchers compare employees to basketball players in that they both will show more motivation and perform better when they are close to, but still short of, achieving a goal.

"Take any situation where someone is so close to a goal that they can almost taste it," said Berger in a recent Human Resources Executive Online article. "The fact that they're almost there makes them work harder."

Similar to the idea of setting “whisker” goals, Berger recommends that managers set milestones that are within reach of employees’ efforts. While “stretch” goals may be effective in motivating employees when confidence is high, setting smaller goals can spark an increase in performance when times are tough and confidence is waning.

"A lot of tools are used in the workforce to motivate people, such as wages, bonuses, etc. While surely these things can have motivating effects, one should not underestimate the potential importance of psychological motivation as well. This paper shows that the psychological impact of being behind by a small amount can cause significant increases in performance," said Pope.

Whether it’s on the basketball court or in the workplace, the Wharton study shows that small goals have the power to motivate. Pair those small goals with positive employee recognition for their shining accomplishments and help employees get moving on the road to success.

Test employee engagement with a new sensitivity survey

Employee engagement is a main factor in determining the long-term success of a business. Studies show that engaged employees perform as much as 20 to 28 percentage points higher than disengaged employees, making them one of your business’ best assets during tough times.

"When employees witness corporate downsizing and start to fear for their own jobs they often lose their motivation, which in turn affects their job performance, thereby causing them to become less productive and less of an asset to the company," said Greg Harris, president of Quantum Workplace, a market research company that surveys employee engagement, loyalty and retention.

So, what's the easiest way to find out if employees in your organization are engaged in their work? Ask them.

Start a conversation with employees to find out how they are handling the recession and how it may be affecting their work. To get a better sense of how engaged employees are across the entire company, you can take it one step further and ask them to complete a survey.

We recently came across a great format to follow when testing employee engagement levels in the 10-question Economic Sensitivity Survey developed by Quantum Workplace, a market research company that surveys employee engagement, loyalty and retention.

The survey measures employee engagement by an employee's "ability and willingness of individuals to exert effort for the benefit of the company, their tendency to speak highly of the organization and their intent to stay."

Quantum suggests you can determine how engaged your employees are by asking them to rate these 10 statements:

Management is providing good leadership and guidance during difficult economic conditions.
My job is mentally stimulating.
I understand how my work contributes to the company's performance.
There are future opportunities for growth at my company.
My company affords me the opportunity to develop my skills.
I receive recognition and reward for my contributions.
There is open and honest communication between employees and managers.
I see professional growth and career development opportunities for myself in this organization.
I know how I fit into the organization's future plans.
Considering the value I bring to the organization, I feel I am paid fairly.

Employee engagement should be at the top of your list of key business objectives, especially if your organization has experienced layoffs since the economic downturn began. An engaged workforce is a productive workforce, something every business needs during tough times.

"Now, more than ever, employers should be helping employees know how they're part of the future of the company. You need to quell any negative or fatalistic attitudes that might be present and educate the staff that this isn't something that's going to last forever, and that we need to be prepared for better times once the economy turns around," emphasizes Harris.

If you're looking for ways to let your staff know you appreciate their hard work, you can find a variety of new employee recognition ideas from G.Neil. Even playful gifts like a silly-looking stress ball can show an employee that you notice and are grateful for the extra effort they've been putting in recently.

How to beat stress in the workplace

Stress in the workplace can have a more dangerous impact on employee heath than employers realize, according to research presented yesterday at the annual conference of the American Psychological Association.

Ohio State University researchers found that stress negatively affects immune responses and the time it takes the body to heal itself. Long-term stress can increase the risk of obesity, insomnia, digestive problems, heart disease, depression, memory impairment and physical illness.

Stress on the job is one of the top reasons why workers are unhealthy, according to a new poll by work/life experts at LifeCare. The poll revealed that the top factors having the most negative impact on employee health are:

Lack of exercise (24%)
Stress about finances (22%)
Stress in personal/family life (20%)
Stress on the job (14%)
Lack of sleep (8%)

Not only is stress harmful to employee health, it hurts business in the form of increased job turnover. The top reason why people quit is because of excessive stress, according to a Watson Wyatt study.

Promote employee wellness and reduce job turnover with the following stress-beating tips:

Make to-do lists. Along with day-to-day tasks, write down your long-term career goals and the small steps you can take to reach them. Thinking long-term will help you get through mundane, daily tasks by knowing you’re going somewhere.
Take a break. Stretch, go for a walk or grab a coffee whenever you start to feel stressed out. Taking short breaks throughout the day can help reduce stress and improve productivity.
Get organized. A cluttered desk is a stressful desk. An organized desk will help you find things faster, feel less stressed and be more efficient.
Have a laugh. Laughter is a known stress reliever, so lighten up and smile more. Talk to a friendly coworker or call a family member to make you day more enjoyable.
Sleep better. Make a conscious effort to get more sleep at night. Along with reducing stress at work, a good night’s sleep will give you more energy and increase your concentration.
Squeeze something. Keep a fun squeeze toy, like Dilbert below, on your desk for those times you need a little stress relief. Reduce built-up tension and squeeze the stress away.

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Read the full press release here.

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